Contact Centre Learning Delivered by Experts
Open Courses
Empowered to Connect with Customers
Training for teams

Training contact centre professionals across the UK

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training.

As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses, in-house training, mentoring and coaching, and our association with the CCMA, we train guide, advise and support hundreds of contact centres using the latest best practice. Cutting through the jargon to help you make sense of the industry.

Our training consultants are seasoned contact centre professionals themselves who bring with them the practical experience to help your operation perform to the best it can be.

You can rest assured that the training provided by us is robust, sustainable and, above all, effective.

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The Confident Advisor
The Effective Team Manager
The Contact Centre Professional
The Strategic Leader

Learndirect: Walking in the customers’ shoes

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Co-Op Food: Empowered to connect with customers

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Harley Medical Group: Culture change to conversations

"What we achieved was transformational and surpassed all my expectations," said Grant Watson, Operations Director, The Harley Medical Group. The Harley... Continue ReadingHarley Medical Group: Culture change to conversations