Open Courses

Below is a number of courses currently available. If you are looking to improve your knowledge or skills in an area not currently shown below, please get in touch. Email

Course Name When and Where
Contact Centre Operational Coaching Skills and Techniques

20 February 2018 (London)

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The Effective Team Manager – How to Manage, Engage and Develop ‘everyone’ in the team effectively

06 March 2018 (London)

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An Introduction to Resource Planning

17 April 2018 (London)

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Masterclass: Accelerating Your Digital Customer Service Strategy

22 May 2018 (London)

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Masterclass: How to Design and Deliver Mobile Customer Service

07 August 2018 (London)

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