Open Courses

Below is a number of courses currently available. If you are looking to improve your knowledge or skills in an area not currently shown below, please get in touch. Email info@ccma.org.uk

Course Name When and Where
Contact Centre Operational Coaching Skills and Techniques

20 February 2018 (London)

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The Effective Team Manager – How to Manage, Engage and Develop ‘everyone’ in the team effectively

06 March 2018 (London)

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An Introduction to Resource Planning

17 April 2018 (London)

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Masterclass: Accelerating Your Digital Customer Service Strategy

22 May 2018 (London)

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Masterclass: How to Design and Deliver Mobile Customer Service

07 August 2018 (London)

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