Creating an award winning, best practice driven contact centre operation doesn’t just happen. It takes the expertise of individuals working together as a team to create excellence. How do you achieve that?
The UK National Contact Centre Academy will help you develop your skills to become an expert in your field. Our experienced trainers are all seasoned contact centre professionals and understand your challenges. They want to help you succeed.
Choice and flexibility
You can choose how you learn. The UK National Contact Centre Academy offers:
- One day courses, masterclasses and workshops across the UK
- Custom built courses designed to meet your organisations training needs
- Mentoring and coaching for one-to-one support
- Achieve a degree qualification in Contact Centre Planning and Management, delivered in partnership with The Forum and the Ulster University.
There is a wide variety of courses available to meet your organisations learning needs. Whether you want to develop the call handling techniques of your team members or enhance your own understanding in setting KPIs and targets, there will be a course to help you achieve your goals.
Whatever your learning needs are, get in touch, we are here to help.