Leading a contact centre means having to wear many hats. Whether you’re in sales or service, inbound or outbound, outsourced or in-house. There’s a lot more to the job than simply getting the phones answered.
To help you grow as a contact centre professional, we can offer you in-house training and open courses, but sometimes you just need someone to talk to. Someone to talk through your challenges, and potential solutions. Someone to challenge what you’re doing and help you make better decisions.
That’s why we offer one-to-one coaching and mentoring support specifically for Contact Centre Managers and Team Managers to accelerate their learning journey. We work with you to help identify your skills gaps, improve your knowledge and capability, and transform your thinking. Completely personalised and tailored to you we can give you the space and expertise to unlock your potential.
All of our coaches and mentors are experienced Contact Centre Leaders that understand your challenges and obstacles. So whether you’re new to the role or undertaking new challenges we can help.
Get in touch and we’ll discuss what your challenge is, what kind of help you need and connect you with a suitable coach.