Running an award-winning contact centre is no easy task. It requires patience, knowledge, empathy, assertiveness, organisational and commercial awareness, and so many other competencies. Done well, and your contact centre can drive up business performance and significantly impact on the bottom line.
That’s why we are focused on developing contact centres by developing the managers who run them – creating effective contact centre professionals.
The skills required to successfully run a contact centre go beyond that required of other office environments: planning resources, gathering and analysing customer insight, fixing broken processes, deploying the right technologies as well as motivating and developing team members to achieve objectives and KPIs.
Here at the Academy, we have created a library of training courses designed to give contact centre managers the skills and competencies to establish an award-winning contact centre operation. If you can’t find the course to meet your need right now, get in touch.